Request for Resolution of Damage to Our Gate

Dear [Recipient Name/Intact Insurance Team],

I hope this letter reaches the appropriate person to address the issue described below. For clarity, I am providing a list of the individuals involved:

• Driver: Mr. Arshdeep Singh
• Driver’s Manager: Mr. Adam Othmani (Email: ADAM444@hotmail.com)
• Driver’s Insurance Manager: Mr. Akiki Fadi (Assurancia Akiki, Email: fakiki@assuranciagt.ca, Phone: 1.888.558.5246 ext. 38021, Address: 3505 boul. Saint-Martin O., Suite 205, Laval, H7T 1A2)
• Intact Insurance Team

Incident Details

The issue concerns an unresolved incident on November 22, 2023, when Mr. Arshdeep Singh accidentally damaged our gate with his work truck. Despite repeated efforts to resolve this matter with the driver, his manager, his insurance manager, and Intact Insurance, we have not made progress.

Timeline of Events

• December 12, 2023: Contacted Mr. Adam Othmani, who promised to send a check to cover the damages. Unfortunately, this promise was not fulfilled.
• February 25, 2024: Followed up with Mr. Othmani, who then promised to repair the gate himself. Once again, no action was taken.
• Subsequent Follow-Ups: Reached out directly to Mr. Arshdeep Singh, who assured us that he would handle the repairs, but he did not follow through.
• Contacting Intact Insurance: Learned that claims could only be submitted by the driver, further delaying resolution.

Request

Most recently (Sept. 2024), we finally got contact information of the driver’s insurance manager, Mr. Akiki Fadi. We contacted him and he advised us to submit a formal letter to initiate further action. Therefore, I am formally requesting to Mr. Akiki Fadi that:

• The damages to the gate be repaired, or
• Make a payment for us to repair the gate.

We have exhausted all other avenues and hope this letter will prompt the necessary action to resolve this matter fairly and promptly.

Thank you for your attention. I look forward to your response.

Sincerely,

Thomas
Phone: 438-814-0333